Terms & Conditions

Effective date: October 3, 2026

These Terms & Conditions (“Terms”) govern your use of www.oratulum.com and your inquiries, reservations, purchases, and participation in services offered by Ora Hospitality LLC, doing business as Ora Tulum (“Ora,” “Ora Tulum,” “we,” “us,” or “our”). By using the website, submitting a reservation, or purchasing a service, you agree to these Terms and to any written booking terms, waivers, consent forms, or program-specific conditions provided to you.

1. About Ora Tulum

Ora Tulum is an adults-only private luxury holistic wellness retreat located in Tulum, Quintana Roo, Mexico. Retreat services may include accommodations, meals, transportation, wellness activities, cultural or ceremonial experiences, and other services identified in a written itinerary or booking confirmation.

2. Eligibility and Age Requirement

Guests must be at least 21 years old unless Ora expressly agrees otherwise in writing. You must provide accurate information and have legal authority to enter into a reservation for yourself and any guest for whom you book.

Participation in certain activities may be subject to questionnaires, screening, facilitator approval, informed consent, waivers, or additional eligibility requirements. Ora or the applicable facilitator may decline or discontinue participation when reasonably necessary for safety, legal compliance, or program integrity.

3. Reservations and Availability

All reservations are subject to availability and written confirmation. Website content, inquiries, or payment links do not guarantee availability until Ora issues confirmation.

You are responsible for reviewing the booking confirmation and promptly reporting errors. Accommodation assignments and schedules may be adjusted when reasonably necessary while preserving the material value of the booked experience.

4. Pricing and Payments

Prices are shown in the currency identified at checkout or in the applicable proposal. Charges may include accommodations, meals, airport transportation, and listed activities only as stated in the booking confirmation. Optional services, third-party expenses, airfare, insurance, and incidental charges are excluded unless expressly included.

Deposits, payment deadlines, minimum guest commitments, group obligations, and final balances are governed by the written proposal, checkout page, payment link, invoice, or booking confirmation associated with the reservation. Failure to pay by a stated deadline may result in cancellation or release of inventory.

Payments may be processed by an authorized payment processor. Your use of the payment service is also subject to the processor’s applicable terms and privacy policy.

5. Cancellations, Changes, and Refunds

Cancellation, date-change, transfer, credit, and refund rights are determined by the written cancellation terms presented for the particular reservation, retreat, group, or event. Those specific terms are incorporated into these Terms.

Unless Ora agrees otherwise in writing, guests are responsible for costs caused by late arrival, early departure, missed transportation, incomplete documentation, ineligibility for an activity, or a decision not to participate after arrival.

Ora strongly recommends purchasing comprehensive travel insurance that covers cancellation, interruption, medical care, evacuation, delays, and lost or damaged property.

6. Travel and Entry Requirements

Guests are responsible for passports, visas, immigration compliance, health documentation, airline arrangements, and other requirements for travel to and from Mexico. Ora is not responsible for denied entry, missed flights, carrier changes, border delays, or failure to obtain required documents.

Airport transportation is included only when stated in the booking confirmation and may be subject to designated airports, schedules, capacity, and advance submission of accurate flight information.

7. Dietary and Accessibility Requests

Guests must disclose material food allergies, dietary requirements, accessibility needs, and other relevant requests by the deadline stated in their booking materials. Ora will make reasonable efforts to accommodate requests but cannot guarantee an allergen-free environment or every accommodation.

8. Wellness and Medical Disclaimer

Ora provides hospitality and wellness experiences and does not provide emergency medical care or replace the advice, diagnosis, or treatment of a licensed healthcare professional. Wellness activities may involve physical, emotional, psychological, or other risks and may not be appropriate for every person.

You are responsible for consulting an appropriate healthcare professional before participating and for truthfully disclosing information requested for safety screening. In an emergency, Ora may contact emergency services or take reasonable action based on available information.

Nothing on the website is medical advice or a promise of treatment, cure, diagnosis, or specific result.

9. Guest Conduct and Property Rules

Guests must follow reasonable safety instructions, property rules, staff directions, facilitator requirements, and applicable law. Ora may remove or refuse service to a person whose conduct is unlawful, unsafe, abusive, threatening, discriminatory, disruptive, or materially interferes with other guests, staff, the property, or the retreat experience. Refunds are not guaranteed following removal for misconduct.

Ora does not serve alcohol. Guests may not bring prohibited substances, weapons, or unlawful items onto the property. Additional rules may be provided before arrival or during the stay.

10. Personal Property and Assumption of Risk

Guests are responsible for their personal property. To the fullest extent permitted by law, Ora is not responsible for loss, theft, or damage except to the extent caused by Ora’s legally established gross negligence or willful misconduct.

By voluntarily participating in activities, you acknowledge the ordinary and disclosed risks of travel, tropical environments, physical activity, heat, water, wellness services, transportation, and group experiences. Separate waivers or informed-consent documents may apply to particular activities.

11. Photography and Publicity

Ora will not use a guest’s identifiable image for public marketing without consent or another lawful basis. Event photography, security cameras, and guest-created content may be subject to separate notices or releases. Guests must respect the privacy of other participants and may not record private activities or share another guest’s personal information without permission.

12. Website Content and Intellectual Property

The website and its text, branding, designs, photographs, videos, logos, graphics, and other content are owned by or licensed to Ora and are protected by applicable intellectual-property laws. You may use the website for personal, noncommercial purposes only. You may not copy, reproduce, modify, distribute, scrape, sell, or exploit website content without written permission.

“Ora Tulum,” associated logos, and brand elements may not be used without written authorization.

13. Third-Party Services and Links

Ora may use or link to third-party services, including website hosting providers, payment processors, transportation providers, communications services, maps, social media, and independent wellness professionals. Third parties operate under their own terms and policies. Ora is not responsible for third-party websites or acts outside Ora’s reasonable direction or control.

14. Changes, Substitutions, and Force Majeure

Ora may make reasonable changes to schedules, facilitators, transportation, meals, accommodations, activities, or program details due to weather, safety, availability, government action, illness, utility or transportation disruption, natural events, or circumstances beyond reasonable control.

If a material service cannot be provided, Ora will determine an appropriate remedy consistent with the specific booking agreement and applicable law. Ora is not responsible for indirect costs, airfare changes, or third-party expenses caused by events beyond its reasonable control.

15. Disclaimers and Limitation of Liability

The website is provided on an “as available” basis. While Ora aims to provide accurate information, website content may contain errors or become outdated. To the fullest extent permitted by law, Ora disclaims implied warranties not expressly stated in a written booking agreement.

To the fullest extent permitted by law, Ora and its owners, affiliates, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use, travel, or services. Any aggregate liability will not exceed the amount paid directly to Ora for the specific reservation giving rise to the claim, except where a limitation is prohibited by law.

Nothing in these Terms excludes rights or liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Ora harmless from third-party claims, losses, or expenses arising from your unlawful conduct, material breach of these Terms, damage you cause, or infringement of another person’s rights.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory local consumer law applies. Before filing a claim, the parties agree to attempt in good faith to resolve the dispute by written notice and direct discussion.

Unless prohibited by applicable law or superseded by a signed agreement, disputes arising from these Terms will be brought in a state or federal court with lawful jurisdiction in New York State, and each party consents to that jurisdiction.

18. Privacy

Our collection and use of personal information are described in the Ora Tulum Privacy Policy. Separate health questionnaires, consent forms, releases, or program documents may contain additional privacy information.

19. Electronic Communications

By submitting an inquiry, requesting information, making a reservation, or otherwise providing contact information, you authorize Ora to respond and to send communications reasonably related to your request, reservation, payments, transportation, safety, itinerary, and retreat participation, subject to the choices and disclosures presented on the applicable form.

Promotional email or text-message consent is voluntary and is not a condition of purchase. You may withdraw marketing consent using the unsubscribe link in an email, by replying STOP to a text message, or by contacting info@oratulum.com. Message frequency may vary, and message and data rates may apply.

20. Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. The Terms in effect when a reservation is confirmed will govern that reservation unless the parties agree otherwise in writing or a change is required by law.

21. General Provisions

If a provision is held unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. These Terms, together with the applicable booking confirmation, proposal, payment terms, waivers, and written policies, constitute the agreement concerning the covered website use or reservation. In a conflict, a signed or reservation-specific written agreement controls over these general Terms.

22. Contact Us

Questions about these Terms may be sent to:

Ora Hospitality LLC / Ora Tulum
Email: info@oratulum.com
Website: www.oratulum.com